Installation of Charnwood Woodburner, external flue and creation of chimney breast facade
Approximate Date Of Installation: 18/09/2014
I took a liking to Stuart from the first time I spoke to him after making a phone enquiry and having to leave a message on his answerphone. Stuart was very accommodating in coming out to discuss the project with me at a time which suited me as I have lots of commitments which needed to be worked around. The same applied when I asked him to do the job, he fitted around my needs rather than the other way about, really customer focussed. He knows what he is talking about and gave very good advice and then left me to make decisions. He was happy to give the customer what the customer required and there was no pressure for me to do it his way. I was impressed with the efficient way he got on with the job, totally connected with what he was doing, not taking endless phone calls, drinking tea and having breaks as many do. He gave me a fair price for the job and lots of help with regard to which stove to choose. Fluent Chimneys supplied all the materials and the stove. Once I had made the decisions I just let it all happen and it did. The room was cleared at the end of each working day so I had somewhere to spend the evening. The area was left clean at the end of the job. I am delighted with the final outcome and the stove is very efficient now I have been shown exactly how to light it. Stuart was always cheerful and aimiable and has done an excellent job. He has also been helpful with one or two queries I have had following the installation. As a bonus he will also come out to do an annual check of the installation and clean the flue.
Review By: Maureen Mitchell